Automotive Training Network - Customer Service is Key to Sales
Automotive Training Network (ATS) has been founded on the principle of using one resource for all your dealers' requirements. We believe that there are three areas that need the most attention when it comes to training. All of them are critical to long-term growth within the business. These three areas are sales, customer service and education.
Sales continue to be the single largest expense for all dealerships. The Automotive Training Network will help you improve the number of sales you have while simultaneously reducing the number of questions you get from the customer regarding warranty, repairs and so on. With a good automotive training network you will be able to provide answers to any question that your customers have. These questions can prevent sales from growing at an acceptable rate. It is quite possible that sales growth would exceed the number of new or used vehicles sold.
Customer Service is the other area that needs the greatest attention. A good automotive sales training network will give you the tools that you need to train your staff. The customer service representatives that you have will be able to answer any question that you have regarding warranties, repair or anything else. When you have a trained staff, they will be able to give you feedback on the progress of each sales representative. If a dealership has a great service department, they are more likely to get referrals and more business than dealerships with terrible customer service. Be sure to know more today!
Wes Crumby and Tom Stuker created the Automotive Training Network because they understood that the Automotive Industry was changing. The industry was becoming smaller and the industry's need for qualified automotive technicians was growing. They recognized that there was a need to provide the Automotive Training Network with the resources that they needed in order to grow their business and create a competitive edge over their competition. Make sure to check out this website at https://www.youtube.com/channel/UCycARi6zsqrcC0M90gdve5A for more details about cars.
Automotive manufacturers and retailers have a choice to either go down the path of internet marketing or invest in advertising to bring in new customers and build long term, repeat customers. Sales training programs like the Automotive Training Network take the guesswork out of whether or not an automotive dealer is providing the services that they claim that they do. Many people are just not sure about their car dealer. The Automotive Training Network gives customers a way to determine if a company is reputable.
Most dealerships at https://automotivetrainingnetwork.com/stuker-bdc-training/ want to keep their customers happy so that they can stay in business. But sometimes the dealerships that provide good customer service to get a little bit too good of a turn-around. They can no longer handle all the calls that they receive, and sometimes they have to turn away calls because of a lack of staff. By using the Automotive Training Network a dealership can determine how well the customer service is out of whack and hire a staff that is more knowledgeable to deal with these types of customers.